Shipping policy
Shipping Policy
Orders ship from [ship-from country or warehouse] and are processed within [1–3] business days.
Processing
Orders are processed Monday to Friday, excluding public holidays. Orders placed after [cut-off time and time zone] are processed the next business day. You will receive a confirmation email when your order is placed and another with tracking details when it ships.
Delivery estimates
|
Destination |
Estimated delivery after shipping |
Cost |
|---|---|---|
|
[United States] |
5–10 business days |
[Free / $X] |
|
[Canada] |
5–10 business days |
[$X] |
|
[Rest of world] |
5–10 business days |
[$X] |
Delivery times are estimates and may be affected by carrier delays, weather, or customs.
Tracking
Every order ships with tracking. If your tracking has not updated for 7 days, contact us and we will follow up with the carrier.
Customs, duties and taxes
International orders may be subject to import duties and taxes charged by the destination country. These charges are [the customer's responsibility / included in the price at checkout].
Address accuracy
Please check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email us before your order ships and we will update it.
Lost or damaged packages
If your package is marked delivered but you have not received it, or it arrives damaged, contact us within 7 days of the delivery date. Orders with shipping protection are reshipped or refunded if lost, stolen, or damaged in transit.
Questions
Contact us at support@valourier.shop or +1 410 832-4421.