Refund policy
Refund & Return Policy
We offer returns and refunds within 30 days of delivery.
Eligibility
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging, with proof of purchase. If your item arrives damaged, defective, or does not match its product photos or description, you may return it for a full refund, including original shipping costs.
How to start a return
Email us at support@valourier.shop with your order number and the reason for the return. We will reply within 2 business days with return instructions and the return address. Items sent back without first requesting a return will not be accepted.
Return shipping
If the item is damaged, defective, or not as described, we cover return shipping. For all other returns, return shipping is paid by the customer and is non-refundable.
Damaged or wrong items
Please inspect your order on arrival. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery with photos so we can make it right.
Non-returnable items
For hygiene reasons, opened styling products (such as sprays) cannot be returned unless they arrived damaged or defective. Shipping protection fees are non-refundable once the order has shipped.
Exchanges
The fastest way to get a different item or color is to return the original and place a new order once the return is approved.
Refunds
Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.
Cancellations
You can cancel an order for a full refund any time before it ships by emailing support@valourier.shop.
Questions
Contact us at support@valourier.shop or +1 410 832-4421.